# Privacy Policy
Last updated: May 30, 2026
This Privacy Policy explains how BoneFillers (referred to as “the Website”, “we”, “us” or “our”) gathers, utilizes and discloses your personal information when you browse our website or purchase pet snacks and related services from us.
## 1. Collection of Personal Information
When you access our Website, we collect information about your device, your activities on the site, as well as data required to complete orders and enhance your overall shopping experience for our pet snack products.
### Device Data
The device information we collect includes your web browser version, IP address, time zone, cookie data, pages and products you view, search keywords, and your interactive actions on the Website.
### Order & Personal Details
We may also collect your full name, billing address, shipping address, payment details, email address and phone number. This information is collected when you place an order, register an account, reach out to customer service, browse our pet snack products or interact with our platform in other ways.
## 2. Sharing of Personal Information
We only share your personal information with reliable third-party service providers to support daily business operations, ensure stable website performance, and fulfill our service commitments to you.
### Shopify
Our online store is powered by Shopify, which securely processes orders and payment transactions. You can refer to Shopify’s official Privacy Policy to learn how they handle your personal information.
### Google Services
We utilize Google Analytics and other Google tools to analyze user visit trends, optimize product display, and improve website operation and marketing effectiveness. Please review Google’s official Privacy Policy for details on their data usage.
### Legal Requirements
We may disclose your personal information if required by applicable laws, regulations, court orders or legal requests. We may also release relevant data to protect our legitimate business interests, user safety and normal business operations.
## 3. Targeted Advertising
We may use your personal information to deliver targeted ads and customized marketing content about our pet snacks that match your preferences. We may employ Google Ads, Google Analytics, retargeting pixels and tracking technologies for marketing purposes. You can disable personalized advertising by adjusting your browser settings or preferences on relevant advertising platforms.
## 4. Use of Personal Information
Your personal information will be used for the following purposes to deliver, maintain and improve our pet snack products and services:
- Process online orders and payment settlements
- Arrange shipment and delivery of purchased products
- Provide professional customer support and after-sales assistance
- Send real-time order updates and service notifications
- Prevent fraudulent transactions and unauthorized account access
- Share product news, promotional offers and legitimate marketing messages
## 5. Data Retention
We will retain your personal information generated from orders as valid business records in compliance with legal rules. If you submit a formal request to delete your personal data, we will remove or clear your information promptly as required.
## 6. Protection of Minors
Our website and pet snack services are intended solely for users who are 18 years of age or older. We do not intentionally collect personal information from individuals under the age of 18. If you find that a minor has provided us with personal data without proper consent, please contact our customer support immediately, and we will fully delete the relevant information.
## 7. Updates to This Privacy Policy
We reserve the right to revise this Privacy Policy from time to time to accommodate business adjustments, operational changes and updated legal requirements. All revised terms will be posted on this page, and the latest revision date will be updated accordingly.
## 8. Contact Us
If you have any questions, feedback or complaints regarding this Privacy Policy, our data protection practices or related matters, please get in touch with us via the contact details below:
Brand: BoneFillers
Website: bonefillers.com
Address: 3229 E Spring St, Long Beach, CA 90806, USA
Phone: +1 800-775-3849
Email: info@bonefillers.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)